Gemma Akehurst

Gemma Akehurst is currently the Call Centre Manager at Motorway. Gemma has over five years of experience in managing teams of customer service agents in a fast-paced environment. Prior to their current position, Gemma was the Deputy Operations Manager at Domestic & General for five years, where they were responsible for managing a team of up to 120 call taking agents. Gemma is experienced in developing strategies to improve service, delivering learning and development material, building and maintaining relationships with clients, and enforcing HR policies. Gemma is committed to continuously looking for ways to improve training, service, and engagement.