Shaymaa Elzayat

Customer Experience Program Manager at Mountain View

Shaymaa Elzayat has a strong background in customer experience, CRM, and digital transformation projects. With extensive experience in various managerial roles at companies such as Mountain View and Orange Egypt, Shaymaa has successfully led the implementation of ERP CRM systems, launched innovative projects like MV WhatsApp channel, and developed e-payment platforms. Shaymaa's expertise also includes marketing, product development, and customer digital experience strategies. Shaymaa's educational background includes a Bachelor's degree in Tourism and Travel Services Management from Helwan University Cairo.

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Timeline

  • Customer Experience Program Manager

    March 1, 2024 - present

  • Customer Experience Projects Management Deputy Manager

    April, 2023

  • Customer Experience Projects Section Manager

    October, 2021