Michelle Herder

Michelle Herder is an experienced Program Manager at York Region, where responsibilities include coordinating and leading the Customer Service Strategy and ensuring adherence to the Accessible Customer Service Standard of the Accessibility for Ontarians with Disabilities Act (AODA). With a strong focus on enhancing customer relationships, Michelle has been instrumental in improving service delivery across the organization since December 2001. Prior to this role, Michelle served as the Customer Service Manager for Municipal Service Delivery Officials from September 2013 to December 2020, including a tenure as Past President of the Board of Directors in 2019. Previous positions include leadership roles at American Express, Purolator Courier, and Bell Canada. Educational credentials include a B.Sc. from the University of Toronto and certification as a Service Manager from the Institute for Citizen-Centred Service.