Mouseflow
Michael Stump is an experienced professional in customer success and technical support, currently serving as the Customer Success Manager at Mouseflow since May 2021, focusing on pre-sales technical consulting and Enterprise account management. Prior to this role, Michael worked as a Technical Support Engineer, where responsibilities included triaging support tickets and resolving technical issues. Michael enhanced technical skills through a Full Stack Software Engineering Bootcamp at Tech Talent South. Previous experience includes positions as Account Manager at Rent-A-Horn, General Manager at Panera Bread, Manager at Z'Tejas Southwestern Grill, and General Manager at Papa Murphy's International, where the latter involved opening multiple new locations.
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Mouseflow
Mouseflow is a leading behavior analytics tool used by more than 190,000 digital experience frontrunners worldwide. It empowers marketing, product, UX, analytics and CRO professionals to make confident decisions on website optimization, as well as power the growth of companies across multiple industries. It is a global operation with employees fromaround the world and has been recognized by the industry as part of the Top 100 Software Products and Top 100 Highest Satisfaction Products of the year.It allows the visualization of behavior otherwise invisible to traditional analytics, providing you with the indisputable evidence you need to optimize your website with certainty. its features include session replay, 6 types of automatically generated heat maps, conversion funnels, form analytics and feedback campaigns. Additionally, it carries an advanced filtering suite and it proprietary Friction Score, that automatically tags sessions where users experienced friction on their journey, allowing Mouseflow users to create optimal website experiences.