Michael Shihata

Michael Shihata is a seasoned executive with extensive experience in operational leadership and relationship management across the global business process outsourcing landscape. Currently serving as Senior Vice President of Delivery Operations and Philippines Country Head at Movate since July 2023, Michael previously held various senior roles at ResultsCX from July 2009 to May 2023, including Vice President of Relationship Management/Account Operations, where significant improvements in P&L and operational excellence were achieved across multiple client contracts. Michael's career is marked by strategic oversight of large-scale operations, including management of thousands of employees and multimillion-dollar budgets, along with a proven track record in client engagement, growth strategies, and digital transformation initiatives. Michael holds a Bachelor of Arts in Economics from Rutgers University.