Grace B.

Grace B. has a diverse work experience in the sports industry, starting with their role as a Technical Support Representative at SportsSignup from 2011 to 2015. Grace provided support to admin users, troubleshooted issues, and edited support documentation. Grace then joined Sports Illustrated Play in 2015 and held two positions: Technical Support Team Lead and Technical Writer. As a Technical Support Team Lead, they led a team of four support representatives, assigned support cases based on their interests and skills, and created guides and articles for large web releases. As a Technical Writer, they rebranded all SportsSignup help content and migrated help content from different platforms. Grace later joined SportsEngine in 2019 as a Content Team Lead, where they managed a content team until 2021. Their most recent position is as a Content Manager at NBC Sports Next since 2021. In 2023, Grace will be starting a new role as Lead Technical Writer at MoveHQ.

Grace B. holds a Bachelor of Applied Science (BASc) degree in Business and Technology Management from the State University of New York at Delhi. Additionally, they have obtained several certifications in various subjects, including Design Thinking, Interaction Design, Data Storytelling and Visualization, Executive Presence, and Executive Leadership, all from LinkedIn. The year of obtaining these certifications is 2023.