Jacob Stevens

Jacob Stevens has over a decade of experience in business operations and customer service, currently serving as a Senior Business Operations Analyst at Mr. Cooper since November 2011. Previous roles at Mr. Cooper include Business Operations Analyst and Customer Service Representative. Prior to this, Jacob was a Floor Manager at GTI International from August 2008 to November 2011, overseeing a team of 20 to 160 representatives in a call center environment. Educationally, Jacob holds a Bachelor's degree in English Literature and Philosophy from the University of North Texas, completed in 2010, and studied at Hill College from 2005 to 2007.