Nichole Donald

Nichole Donald is an experienced professional currently serving as a Community Outreach Advocate at Mr. Cooper since October 2017. Prior roles at Mr. Cooper include working as a Root Cause Analyst, where key responsibilities involved acting as a liaison for executive complaints and managing the complaint resolution process. Prior to joining Mr. Cooper, Nichole held positions at Nationstar Mortgage as a Tax Specialist and Property Preservation Specialist, where responsibilities included processing penalty claims, managing eviction processes, and ensuring compliance with FHA/HUD guidelines. Earlier experience includes serving as a GMAC Eviction Coordinator at Core Logic, focusing on eviction processes and attorney management. Nichole holds two Bachelor of Business Administration degrees in Marketing from the University of Phoenix.