Pauline Holmes

Pauline Holmes is an accomplished professional with extensive experience in business implementation, customer service management, and operations leadership. Currently serving as AVP of Business Implementation in Risk & Audit at Mr. Cooper since March 2022, Pauline previously held positions such as National Customer Service Manager/Director at Golden State Foods and Operations Manager at Hyundai Capital America, where strategic and operational oversight was provided to large teams and complex processes. Additionally, Pauline served as Executive Director for Queens and Future Queens, demonstrating strong fiscal management and board communication skills. Earlier career experience includes managing operations at Bank of America Home Loans. Pauline holds a BA in Business Management from the University of Phoenix.