MRS BPO, LLC
Lisa Saidel has a strong work experience spanning over three decades. Their most recent role was as Vice President, Client Compliance at MRS BPO, LLC in 2015, where they focused on ensuring compliance with client requirements. Prior to this, they served as Director, Compliance & Audit - Operations Control at NCO Financial Services, Inc. from 2012 to 2014. In this role, they were responsible for implementing auditing and compliance procedures throughout the organization.
From 2010 to 2012, Lisa worked as Director, Client Services at NCO CRM, Inc., where they oversaw site division leaders across multiple locations and ensured that client and company performance standards were met. Lisa also identified areas for improvement and implemented action plans to enhance performance.
Lisa's extensive experience at NCO CRM, Inc. includes serving as Director, Account Management & Compliance from 2001 to 2010. In this position, they managed a team of account managers and IT project managers to ensure compliance with regulations and maintain client relationships. Lisa also accompanied clients on site visits to address compliance requirements and quality guidelines.
Before joining NCO CRM, Inc., Lisa was a Senior Account Manager at NCO (Formerly RMH Teleservices) from 1997 to 2001. Lisa maintained strong client relationships, generated new business, and ensured client satisfaction by exceeding key performance indicators.
Lisa started their career as a Marketing Manager at GBC Technologies from 1994 to 1997. Lisa played a crucial role in marketing initiatives for the company.
Lisa Saidel attended Rutgers University from 1986 to 1990, where they earned a Bachelor of Arts (BA) degree in Communication, General.
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MRS BPO, LLC
MRS is a full service accounts receivable management (ARM) firm with a unique combination of experience, technology, and compliance management processes powering industry-leading debt recovery solutions that enhance brand and reputation. Founded in 1991, MRS has served the ARM needs of companies within Financial Services, Government, Private Student Loan, Fintech, Telecommunications, and Utility sectors for over 30 years. MRS is headquartered in Cherry Hill, NJ with call centers in Westerville, OH, Dothan, AL, and Mumbai, India. MRS is skilled at servicing first and third party portfolios. Our emphasis on training ensures that customers have pleasant and informative debt resolution experiences with a focus on compliance and protecting our clients’ brands. MRS’s innovative and technologically advanced digital strategies differentiate us. Adam, the industry’s first fully functional IVR, is our Virtual, Conversational Collection Agent, supplemented by our complementary digital offerings including email, text, chat, and a self-service web portal. Our blend of cutting edge thought leadership and compassionate customer care is a guaranteed industry disrupter. MRS approaches compliance as a strategy, utilizing robust business controls, in depth training, and automation to achieve a stellar track record. Our best in class results highlight our proactive approach when it comes to audits, new legislation, and everything in between. As a family owned business, MRS continuously develops long-tenured staff through time-tested, rigorous compliance, security and customer care training and digital strategies with a personal touch to enhance customer experience. MRS can do it all. For more information about MRS, visit us online at http://www.mrsbpo.com.