Amy Proper currently serves as a Customer Success Specialist II at MSA - The Safety Company, where responsibilities include developing expertise in MSA Connected products and engaging with key stakeholders. Previously, Amy spent nearly a decade at Industrial Scientific, initially as an iNet Implementation Coordinator, where the foundational role streamlined customer onboarding processes, enhancing contract renewals and improving client communication. Prior experiences include serving as a Gas Detection Professional, where instructional capabilities were enhanced through targeted training, and a Customer Pro at Verizon Wireless, focusing on customer retention and mentorship. Amy holds a Bachelor's degree in Communication and Media Studies from PennWest Edinboro.
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