Mario Tavares

Mario Tavares possesses extensive experience in the cruise industry, currently serving as the Director of Brand Performance for Product Development and Guest Experience at MSC Cruises since October 2018. In this role, Mario is responsible for guest product implementation, overseeing revenue, KPIs, and operational performance. Previously, Mario held the position of Hotel Director at Celebrity Cruises, overseeing large teams and focusing on guest satisfaction and financial performance. Earlier experience includes serving as Guest Services Director at Celebrity Cruises, where Mario emphasized exceptional guest service and seamless ship clearance processes. Mario is currently pursuing a Master Certificate in Hospitality Management from the Cornell Peter and Stephanie Nolan School of Hotel Administration and has a degree in Hotel Management from Hotel & Tourism School.