Paolo Scala

Paolo Scala is an IT CTI Technical Specialist at MSC Cruises, responsible for managing daily incidents within the MSC worldwide call centers and providing technical support during the launch of new office operations in the UK and Ireland. Prior to this role, Paolo worked as a Genesys Engineer at Softphone S.r.L and BEGEAR, specializing in installations, upgrades, and configurations of Genesys systems for various clients. Educational qualifications include a Laurea Specialistica in Biomedical Engineering from Università degli Studi di Napoli Federico II and multiple certifications in project management, scrum methodologies, and technologies relevant to the industry.