Valentina Topi

Valentina Topi currently serves as the Head of Contact Center Management at MSC since October 2015, overseeing global strategic planning and management of Contact Centre operations. Previously, Valentina held the position of ITA Contact Center Manager at Amazon from December 2013 to September 2015, focusing on the direction and productivity of contact center operations. From July 2009 to December 2013, Valentina was the Operation Manager for Customer Service at Alitalia Società Aerea Italiana S.p.A., managing a large team of customer service personnel. Valentina's earlier roles include Customer Service Supervisor at Airone and Customer Service Representative at both Airone and Alitalia Compagnia Aerea Italiana SpA. Valentina holds a degree from Sapienza Università di Roma.