Natalie Hamer

Natalie Hamer is an experienced professional with over 13 years in the telecommunications industry and a strong focus on enhancing customer experience. Currently serving as Sales Operations Manager at MSD Australia & New Zealand since June 2023, Natalie previously held multiple roles at MSD, including Territory Sales Manager and Customer Service Team Leader, from July 2012 to June 2023. Prior experience at Optus spanned from December 1999 to May 2012, where Natalie worked as a Business Process Specialist, Customer Experience Executive, and provided support in customer service management. Natalie's expertise includes process refinement, training, and call auditing to ensure alignment with business requirements and optimal customer experiences.