MSI Viking
Teresa Hatcher is a highly skilled professional with extensive experience in field service management and operations. Currently serving as the Field Service Manager at MSI Viking since September 2022, Teresa oversees field service technicians, manages budgetary responsibilities, and focuses on performance metrics. Previously held positions include ERP Project Specialist and Operations Manager at Cross Company, where Teresa trained service coordinators and managed customer service efforts. Teresa also served as Lead Dispatcher at Crown Lift Trucks, providing customer service and logistical support for service technicians, and worked as PMD Coordinator at J. A. King and Company LLC, ensuring quality service and software support. Teresa holds an MBA and a BBA from ECPI University, along with a degree in Computer Technology from Brookstone College-Greensboro.
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MSI Viking
MSI-Viking Gage is a leading supplier of precision measuring technologies representing the world's leading metrology and automation suppliers - including ZEISS, Mitutoyo, Starrett, Mahr, TESA, Fowler, and many more. We are a consultative and collaborative sales and service organization with a keen focus on understanding the deeper needs of our customers, formulating product and solution recommendations fit these needs. In addition to offering a vast range of precision measuring products, we provide comprehensive lab and on-site metrology services including ISO 17025 A2LA accredited calibration, dimensional inspection, and repair. We have a complete team of experts and engineers ready to deliver custom engineered solutions leveraging advanced automation and control systems, machine vision, and robotic technologies.