Katie Callahan is a seasoned professional with extensive experience in operations management and quality assurance in the healthcare and communications sectors. Currently serving as the Director of Member Quality at MTM Health since April 2020, Katie oversees the Non-Emergency Medical Transportation (NEMT) Quality Operations and Analytics Departments, focusing on enhancing member satisfaction and operational efficiencies. Previously, as a Senior Manager at MTM, Katie directed process improvement initiatives using Six Sigma and Lean principles, successfully managing over 140 projects. Earlier roles include External Vendor Operations Manager at AAA Northeast and Manager of Operations at Cox Communications, where Katie developed and executed strategic operations improvements and managed significant vendor relationships. Katie holds an M.B.A. in Organizational Leadership from Grand Canyon University and a Bachelor's degree in Public Relations/Telecommunications from Rhode Island College.
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