Irshaad Gouse

Irshaad Gouse is a seasoned professional with extensive experience in digital transformation, strategy, and customer experience within the telecommunications and financial services sectors. Currently serving as the General Manager for Group Digital Transformation & Customer Experience at MTN, Irshaad oversees initiatives aimed at enhancing digital customer engagement for a consumer base of approximately 285 million across Africa and the Middle East. Previous roles include interim executive leadership for Group Strategy & Transformation at MTN and Head of Business Change at Discovery Limited, focusing on innovation and behavioral economics in product development. Irshaad's career began at Deloitte, progressing from Audit Trainee to Audit Manager, with a focus on strategy and innovation across diverse industries. Irshaad holds a BComm and BComm Hons in Accounting from the University of KwaZulu-Natal.