Jermaine Dekock

Jermaine Dekock is an experienced professional in customer service and operations management, currently serving in a Service Recovery role at MTN since December 2023. Previously, Jermaine held supervisory positions at DASH BPO, overseeing call center performance and agent development, and at FNB South Africa, where responsibilities included people management, compliance liaison, and operational reporting. With a strong background in enhancing client onboarding processes and ensuring regulatory compliance, Jermaine has consistently focused on improving customer experiences across various roles at MTN and other organizations. Additional experience includes team leadership at Merchants, technical support at MTN Business, and sales representation at Unilever and Clicks Group. Jermaine Dekock's extensive career showcases a commitment to operational excellence and customer satisfaction.