Merissa Jones

Merissa Jones is an accomplished customer experience professional with extensive experience in various roles focused on customer support and insurance. Currently serving as the Director of Voice of Customer at MUD\WTR since November 2019, Merissa has previously held positions at Chris Shamoon State Farm Agency as an Insurance Specialist, The FLEX Company as a Customer Experience Agent, and The Detox Market in Customer Care. Merissa's background also includes significant tenure at GEICO as an Automobile Insurance Agent and Customer Service Representative, where expertise in legal insurance knowledge and customer needs assessment was developed. With a strong foundation in customer care, training, and problem resolution, Merissa brings valuable insights to the customer experience domain.