MUFG Pension & Market Services
Saumya Shah is a seasoned operations and customer service professional with extensive experience in managing teams and improving processes across various sectors, including finance and collections. Currently serving as Contact Center Operations Manager at MUFG Pension & Market Services since January 2022, Saumya has previously held leadership roles at Mazda Australia Pty Ltd as Customer Service Team Leader, Civica as Collections Team Leader, and illion Australia and New Zealand as Account Manager and Team Leader. Saumya's background includes a Bachelor of Business Administration from RMIT University and a Diploma in Financial Planning from Monarch Institute. Expertise encompasses team leadership, performance management, customer relationship building, and process optimization.
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MUFG Pension & Market Services
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A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.