Andrew Wilson

Andrew Wilson has a diverse work experience spanning over two companies. At Müller UK & Ireland, they held the positions of Head of Service Operations, IT Service Manager for Service Operations, and Data Centre Vendor Manager. In these roles, they were responsible for managing service operations, collaborating with various internal teams, improving ITSM toolsets, and managing third-party suppliers. At Atos, Andrew worked as a Senior Service Manager, Continuous Improvement Lean Navigator, Acting Tower Service Manager, Team Leader, OOH Shift Leader, and First/Second Level Support. Their responsibilities included delivering services to customers, maintaining service levels, reducing costs, and mentoring team members.

Andrew Wilson obtained a Diploma in Service Delivery Management through the Advanced Global Programme at ESCP Business School from 2016 to 2017. Andrew also completed a BTEC General Engineering degree in Engineering Technology, General at Mid Cheshire College from 1996 to 1997. In addition to their formal education, Andrew Wilson has obtained various certifications, including the ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice in 2020, the SDM Advanced Global Programme from ESCP Europe in 2017, Finance for Non-Financial Managers in 2015, Prince 2 Foundation in 2012, ITIL Foundation v3 in 2012, Lean Navigator in 2009, and ITIL Foundation in 2007.