Laura Purdy

Laura Purdy has extensive work experience in customer service and customer relations roles. Laura has held senior leadership positions in various companies, including MCC Label, AbleNet Inc., MasterBrand Cabinets Inc., Norcraft Companies, Mid Continent Cabinetry, Datacard Group, Thomson Reuters, and ADC.

Their most recent role was as a Senior Director of Customer Service at MCC Label, starting in 2023. Prior to this, they served as the Director of Customer Relations at AbleNet Inc. from November 2022 to February 2023.

Laura also worked as the Director of Premium Customer Service at MasterBrand Cabinets Inc. from January 2018 to December 2022. Before that, they held the position of Director of Customer Operations at Norcraft Companies from March 2016 to January 2018.

Laura has also gained experience as the Director of Customer Service at Mid Continent Cabinetry from September 2013 to March 2016. Additionally, Laura served in various customer operations roles at Datacard Group from February 2011 to May 2013 and as a Manager of Global Customer Operations from February 2008 to February 2011.

Before joining Datacard Group, they worked as a Manager of Customer Escalation and Business Process at Thomson Reuters from March 2007 to February 2008. Laura also held the role of Senior Customer Service Manager at ADC from May 2005 to March 2007.

Throughout their career, Laura has demonstrated strong leadership skills in managing customer service teams, implementing customer satisfaction strategies, and collaborating cross-functionally to drive operational effectiveness and improve the overall service experience.

Laura Purdy has a Bachelor of Arts (B.A.) degree with a major in Business and German and a minor in Russian from Simpson College. Additionally, they have participated in a Summer Program for Russian Studies at the University of Iowa.