Donna Miller

Donna Miller has a diverse work experience in project management and implementation roles. Donna is currently working as a Customer Success Team Manager at ePublishing, where they manage the implementation and support for a cloud-based SaaS subscription database platform. In this role, they are responsible for hiring, coaching, and directing a team of project and customer success managers, as well as analyzing customer journeys to develop success goals.

Before joining ePublishing, Donna worked as a Senior Project Manager/Implementation at Multipub from September 2018 to March 2020. In this role, they were involved in the implementation of SaaS software, including various areas such as business consulting, accounting, audience/content management, ecommerce, marketing campaigns, and more. Donna also managed and reported on the status and progress of plans, tasks, and deliverables, and acted as a liaison between internal stakeholders, vendors, and executive leadership.

Prior to their role at Multipub, Donna worked at iModules Software as an Implementation Project Manager from September 2017 to September 2018. Their responsibilities in this role included organizing and managing project-related tasks, creating project objectives and work breakdown structures, and utilizing various tools for managing and reporting on project status.

Donna's work experience also includes a role at Multipub as a Project Manager, Analyst, and Trainer from September 2010 to September 2017. In this position, they supported the development and implementation of a cloud-based SaaS subscription database platform, working on various aspects such as business/data analysis, workshops, data modeling, implementation, training, and reporting support for clients in the publishing industry.

Additionally, Donna has previous experience as a Senior Account Executive and Team Lead at Lifetouch Publishing from February 2006 to September 2010. In this role, they managed projects and provided sales support for print publications in the educational market, as well as acted as a liaison between customers, sales, manufacturing, fulfillment, and finance. Donna also served as an Adobe trainer and project manager for proprietary InDesign tool development.

Overall, Donna Miller has a strong background in project management and implementation, with experience in software implementation, customer success, and working with a variety of stakeholders.

Donna Miller's education history includes a Bachelor of Science degree in Business Administration and Management, General from the University of Missouri Trulaske College of Business. The timeframe for their education is unspecified.