Agustin Sosa

Senior Customer Success Manager at MURAL

Agustin Sosa has a diverse work experience, starting with their current role as a Senior Customer Success Manager at Mural since 2019. Prior to this, they worked as a Senior Onboarding Specialist and an Onboarding Specialist at the same company, where they focused on providing a top-notch onboarding experience for clients from various sectors. Agustin was responsible for acting as the main point of contact for customers, delivering customized onboarding experiences, training new teammates, managing account assignments, and collaborating with the sales team. Before joining Mural, Agustin worked as a Team Enablement Specialist and a Customer Support Representative at the company.

In addition to their experience at Mural, Agustin also worked as an Assistant at Consultorio Oftalmologico Libertador y Clinica Catan from 2015 to 2019, and as a Rowing Instructor at YACHT Club Puerto Madero from 2015 to 2018.

Agustin Sosa started their education at Colegio San Patricio, where they completed their Bachelor's degree with a focus on Social Sciences in an unknown year before 2013. Later, in 2018, they enrolled at UADE and pursued a degree in Licenciatura en Relaciones Públicas (Bachelor's in Public Relations), which they are expected to complete in 2022. In terms of certifications, Agustin obtained a certification in Transcultural Leadership, Communication, and Business Administration from The City University of New York in 2018. Additionally, they have a First Certificate in English from the University of Cambridge, although the exact year of obtaining it is unknown.

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Timeline

  • Senior Customer Success Manager

    June, 2023 - present

  • Senior Onboarding Specialist

    February, 2022

  • Onboarding Specialist

    August, 2021

  • Team Enablement Specialist

    May, 2020

  • Customer Support Representative

    April, 2019