Collin Giordano

Collin Giordano is a seasoned professional in Customer Success Operations, currently serving as a Sr. Customer Success Operations Analyst at Mural since January 2024. In this role, Collin manages day-to-day operations, including the administration of Gainsight, process creation, KPI and OKR setting, and territory planning. With a strong focus on cross-functional collaboration, Collin works with Sales, Marketing, Support, and Product to enhance synergy and develop effective solutions. Previous experience includes roles at Gainsight as Solutions Operations in Sales, where Collin integrated platforms and oversaw pre-sales operations, and at PowerSchool, where Collin served as a Lead Operations Analyst and Customer Success Manager, focusing on account management and retention. Collin also held a managerial position at Blaze Pizza, LLC from December 2014 to July 2019.