Hanna Xenophontos

Hanna Xenophontos has over 20 years of work experience in various customer service and management roles. Hanna is currently the Head of Nordic Customer Center at Musti Group, a position they have held since 2023. Prior to this, they worked at Verisure, where they held several roles including Customer Experience & ARC Manager, Customer Experience Manager, Department Manager at the Customer Care Center, Marketing Contact Centre Manager, Telebooking Operations Manager, and Team Leader at the Customer Care Center. From 2011 to 2017, Hanna worked at Lifeplus, starting as a German Customer Service Administrator and working their way up to Team Lead. Hanna also has experience at Mondi Group as a Sales Assistant, Max Mara Fashion Group and Annikki Karvinen GmbH as a Sales Representative, Kultajousi Oy as an Area Manager, Pohjola Vakuutus Oy as a Customer Care Representative, A-lehdet Oy as a Freelance Journalist, and IKEA Group as a Customer Care Representative. Throughout their career, Hanna has gained experience in customer service, management, sales, and journalism.

Hanna Xenophontos obtained their Master's degree in International Business Management from JAMK University of Applied Sciences, completing their studies between 2022 and 2025. Prior to their postgraduate studies, they pursued a Bachelor of Business Administration (BBA) in Marketing and Logistics at Metropolia University of Applied Sciences from 1998 to 2002. Additionally, in 1997 and 1998, they attended Helsingin Evankelinen Opisto, where they focused on Journalism. The highest level of education mentioned is the Master's degree.