MVD Express
Candido Alarid has a comprehensive work experience history. Candido began their career as a Punch Man at Sivage Homes in 2000, where they were responsible for performing repairs on newly constructed buildings. Candido then joined MVD Express in 2003 as a Sr. Operations Manager/IT Director for a brief period. In 2004, they became a Manager at MVD Express, where they worked until 2008. From 2009 to 2016, they held the position of Senior Operations Manager/IT Director at MVD Express. In this role, they focused on improving work environments and implementing lean manufacturing and technology solutions. In 2014, they became an Operations Manager at O.S. LLC (Optimum Solutions) until 2016. Lastly, they served as the Chief Technology Officer and later as the Chief Operating Officer at MVD Express from 2016 to the present.
Candido Alarid attended Newman University from 2000 to 2002, where they studied Computer and Information Sciences and Support Services. After their time at Newman University, Candido's education history shows that they enrolled at The University of New Mexico to pursue a degree in Education, although the specific start and end dates are not provided.
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MVD Express
With over two decades of experience, MVD Express provides licenses/Real ID, titles, registrations, call center support and dealer services to over 300,000 customers annually through our Retail, Commercial and Support Divisions. As the leading third-party agent and partner for the State of New Mexico, we understand the tight financial circumstances in which jurisdictions must operate and the increasing need for additional flexibility in managing all growth and overflow scenarios. Our deep understanding of industry issues inspires us to design better solutions while maintaining a culture of continuous improvement that fosters efficiency, transparency, and accountability. • Omni-channel service model that has capability to serve both consumer & commercial clients • Call Center & Help Desk Support • Advising & Consultation for all Motor Vehicle & Licensing Operations • RFP Development • Modernization Support WHAT WE DO: We provide License, Real ID, Title and Registration services via a network of specialty retail locations throughout New Mexico. Our large market share of 300,000 repeat customers is ensured by our fourteen-minute average wait time and expert employees who are extensively trained in providing top-notch service that is effective, fast and friendly. To hold our team of knowledgeable employees accountable, we use effective leadership, audit procedures, state-of-the-art training specifically designed and tested for motor vehicle & license services and “target-to-fix” technology to help improve our customer focused service. • Retail Division with 10+ brick & mortar locations across New Mexico • Commercial Division with start-to-finish title tracking through TRACER, our proprietary dealer platform that speeds up the titling process • Call Center & Support team that handles approximately 30,000 calls each month