Holland Aikens

Holland Aikens is a skilled Escalation Support Specialist at MX since August 2023, adept at identifying trends and resolving systemic issues to enhance customer satisfaction. Previous experience includes roles as a Communication & Incident Response Specialist and Customer Experience Expert at StubHub, where analysis of call volume trends and proactive issue resolution were key contributions. Holland also served as a Customer Solutions Specialist at Ancestry, achieving significant reductions in response times, and held leadership positions at Xyngular Corporation, driving team performance and profitability. Additional experience includes guest relations at The Walt Disney Company and sales processing at ApplicantPro. Holland is pursuing a Bachelor of Science in Business Administration and Management at Utah Valley University, expected to graduate in December 2023, with an Associate of Science degree completed in May 2022.