Alix Remes

Alix Remes has experience in various customer support and management roles. They started their career at Granite Telecommunications as a Supervisor in QA/Provisioning, where they supervised a team, reviewed and processed orders, and served as a liaison between departments. They then worked at Russo's Books as a Sales Associate before joining Williams-Sonoma, Inc. Here, they held multiple roles, including Chat Response Associate, Administrative Assistant, and Direct Ship Associate. Their responsibilities included managing customer service through chat, email, and inbound calls, assisting customers with orders and returns, and providing support to the General Manager.

Alix then joined Wargaming America, where they served as a Customer Support Representative, Lead, and Supervisor. In these roles, they managed customer support operations and supervised teams. They also worked at MyFitnessPal as a Customer Happiness Specialist, Senior Customer Happiness Specialist, and Customer Happiness Manager, focusing on providing priority support to Premium users, managing a team of remote agents, collaborating with different teams, streamlining processes, analyzing agent performance, and training and mentoring other agents. Overall, Alix Remes has a diverse background in customer support, management, and team leadership.

Alix Remes earned a Bachelor's Degree in Graphic Communications from Franklin Pierce University from 1999 to 2003. In addition, they obtained a Certificate in Advanced Web Design from Northeastern University from 2002 to 2004. Prior to higher education, Alix completed their high school education at Wilton High School, where they obtained a High School Diploma from 1994 to 1998. The field of study for their high school education is not specified.