Hartwell Trae M.

Hartwell Trae M. has a diverse work experience in the IT industry. Hartwell Trae started their career as a Summer Intern at Devon Energy in 2004, where they troubleshooted oil and computer applications. Hartwell Trae then joined Camelot Schools of Oklahoma as a Mental Health Rehabilitative Counselor, where they also assisted with IT and computer-related issues.

In 2008, Hartwell joined Jackie Cooper BMW/MINI as a Motoring Advisor and IT Assistant. Hartwell Trae was responsible for troubleshooting computer and IT issues, as well as selling MINI Coopers and delivering vehicles.

Hartwell continued their IT career at Chesapeake Energy in 2011, working as an Indexer on a short-term contract. Hartwell Trae then joined Devon Energy again in the same year, initially as a Supervisory & Senior Analyst/Trainer, where they played a role in maintaining customer satisfaction and provided technical tools for new hires. Hartwell Trae later became the Manager of IT Change and Release for the US & Canada in the Risk and Compliance IT Security group. In this role, they managed IT change and release processes for three and a half years.

In 2019, Hartwell joined Gulfport Energy Corporation as an Information Technology Analyst, where they provided technical suggestions for a ServiceNow implementation and managed service management and configuration management databases.

From 2020 to 2021, Hartwell worked at Trimble MAPS as an IT Manager of Technical Support. Hartwell Trae managed a remote team of Technical Support Analysts and guided them in providing support for the company's enterprise SaaS software. Hartwell Trae also managed technical escalations and high-revenue customers.

Currently, Hartwell is working at MyFitnessPal as an IT Manager. Their responsibilities include managing IT services, facilitating software and service management tools, and mentoring the team members abroad to ensure the best customer experience.

Overall, Hartwell Trae M. has a strong background in IT management, technical support, project management, and customer service.

Hartwell Trae M. attended the University of Oklahoma from 2002 to 2007, where they earned a Bachelor of Arts in Information Studies. During their time at the university, they focused on IT, networking, computers, troubleshooting computer-related issues, communication, and public speaking.

In addition to their degree, Hartwell Trae M. holds several certifications. In August 2014, they obtained the ITIL Foundation Level certification from PeopleCert. In February 2016, they obtained a Chinese VISA for entry into China from the Embassy of China. The specific purpose or type of visa is not specified. Lastly, they hold Global Entry certification from the U.S. Department of State, although the specific month and year of obtaining this certification are not provided.