Carla Abitzmil

Carla Abitzmil is an experienced Customer Success Manager currently working at MYM since December 2024. Previously, Carla held the role of Community Experience Manager - Healthcare FR at Brigad from February 2022 to January 2025, where responsibilities included managing a team of six, monitoring performance metrics, and implementing key performance indicators such as CSAT and conversion rates. As a Community Experience Specialist - Expansion at Brigad, Carla facilitated user onboarding and supported expansion initiatives by developing playbooks. Prior experience includes serving as a Customer Success Manager at MorningCroissant, focusing on user guidance and generating over 500K€ in gross merchandise volume. Additional roles include Assistant Team Manager at Courtyard by Marriott Paris Gare de Lyon during an opening phase and an internship as a tax intern at Arthaud & Associés, contributing to fiscal audits and tax declarations. Carla holds a Licence in Law from Université Jean Moulin (Lyon III) and a Baccalauréat ES from Institution des Chartreux.