Lara Zcarie Pugahan

Lara Zcarie Pugahan is an experienced professional in customer support and management, currently serving as Customer Support Team Manager at MyPass Global since April 2023. Prior to this role, Lara worked as a Team Lead at Concentrix from May 2021 to March 2023 and held multiple positions at Telstra, including Team Lead, Subject Matter Expert, and Customer Service Representative, from November 2014 to February 2021. Lara specializes in providing premium support and case management for business customers and has a proven track record of delivering real-time support to case managers for effective resolution of cases. Lara holds a degree from the University of the Philippines.