Kevin Dewson is an experienced leader and manager with expertise in project and contact center implementations, people management, and team leadership. They have over four years of experience in a multilingual, outsourced account for a multi-billion dollar global company, where they began as an Operations Team Lead and ascended to the role of Program Manager. Kevin has successfully implemented key projects, including a virtual work-at-home environment prior to the COVID-19 pandemic, and has been instrumental in advising various European locations on technology, agent behavior, and mental health during the pandemic. Currently, they serve as an Escalation Manager at N-able while continuing to pursue their passion for coaching and data analysis.
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