Hector Zelaya

Hector Zelaya currently serves as the Director of Operational Excellence at N26, where responsibilities include leading a function focused on Quality, Learning, Process Development & Automation, Reporting & Analytics, and Change Management to enhance customer experience and operational efficiency. Previously, Hector held various director-level positions at Blackhawk Network, overseeing global customer experience operations and optimizing service delivery in multicultural environments for the Americas and APAC. Earlier experience includes founding TECNOLAB CLINICAL LABORATORY, managing extensive customer service operations at Citi, SYKES, and Dell Technologies, and leading IT operations at Asociación Infocentros. Hector holds an MBA and multiple certifications in business management, AI applications, digital analytics, and accounting from prestigious institutions, including Harvard Business School and The Wharton School.