Verónica Argüello

Verónica Argüello is an experienced customer service specialist currently employed at Nacion Servicios since April 2009, where roles have included Especialista de Atención al Cliente, Supervisor de Centro de Contacto, and Responsable de Calidad del Centro de Contacto. Responsibilities have involved assisting and training team leaders, setting objectives, monitoring metrics, and ensuring quality support for analysts. Verónica has also contributed to online marketing by developing content for the company intranet and updating the SUBE website. Prior experience includes roles at Nacion AFJP and SmartPhone, where Verónica managed and assisted teams while providing customer service and sales support. Verónica holds a degree in Advertising from Universidad Abierta Interamericana and additional education from Instituto Santa Cruz.