Brian Jones

Brian Jones is an accomplished IT professional with diverse experience in technical support and leadership roles. Currently serving as a Jr. Desktop Support Specialist at Acacia Network, Brian specializes in troubleshooting hardware issues and managing software installations across multiple locations. At Nagarro, Brian has held various positions, including Level 1 NOC Team Lead, where responsibilities included supervising Service Desk Technicians and ensuring network infrastructure maintenance. Previous roles include IT Remote Support Technician and Project Team Lead, Field Technician, showcasing a strong foundation in user support and team management. Brian's early experience includes an internship with CUNY Tech Prep and roles in customer service and project management during studies at Lehman College, where a Bachelor of Science in Computer Science was earned.