Liudmila Mkhitarova

Liudmila Mkhitarova is a Customer Success Manager at Nakisa since May 2024, focusing on managing large enterprise accounts within an Accounting and HR Software Portfolio, with an emphasis on renewals and cross-sells to enhance Annual Recurring Revenue (ARR). Prior to Nakisa, Liudmila held various roles at Coveo from January 2020 to May 2024, including Senior Customer Success Manager and Senior Onboarding Manager, where responsibilities included leading onboarding initiatives and engaging with AI technologies to improve customer experiences. Previous experience also encompasses customer success management roles at SweetIQ and project management at memboGo, along with early internships at Canada Post and City of Ottawa, providing a foundation in analytics and marketing. Liudmila holds a Bachelor of Commerce from McGill University, a degree in Web Development from Le Wagon, and participated in an exchange program at Mannheim Business School.