Marc-Anthony Ramdhan

Marc-Anthony Ramdhan is a seasoned professional with extensive experience in customer experience and clinical operations management. Currently serving as the Director of Customer Experience at Sonova Group and Clinical Operations Manager at Namaste Technologies, Marc-Anthony previously held key positions including Bilingual Manager of Customer and Patient Experience at CannTrust and Bilingual Customer Service Lead at MediSystem. With a proven track record of managing large teams and overseeing customer support, outbound sales, digital engagement, and training initiatives, Marc-Anthony has consistently achieved high customer satisfaction metrics and performance recognition throughout a career that began in 2011. Notable achievements include being a top performer among 150 employees and receiving multiple employee awards for dedication and excellence.