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Ansam Aldarbouli

Customer Support Department Manager at Nano Health Suite

Ansam Aldarbouli is an experienced professional in customer support and pharmacy, currently serving as the Customer Support Department Manager at Nano Health Suite since February 2022, where responsibilities include monitoring performance against key performance indicators and providing guidance to the Medical/Technical Support Team. Previously, Ansam held the position of Senior Customer Executive, addressing medical and technical inquiries and ensuring adherence to customer service level agreements utilizing tools such as Jira and Tawk System. Prior to that role, Ansam worked as a Pharmacist at Maya Pharmacy from February 2019 to January 2022, focusing on the quality of medicines supplied to patients. Ansam holds a Bachelor’s degree in Applicable Chemistry from Damascus University and a Bachelor of Pharmacy (BPharm) from the International University of Sciences and Technology.

Location

Dubai, United Arab Emirates

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Nano Health Suite

Nano Health Suite is a global leader in healthcare technology, empowering the healthcare ecosystem with collaborative intelligence. We create next-generation healthcare solutions using innovative technologies like artificial intelligence, machine learning, and others. Our solutions serve a wide range of healthcare stakeholders, including “Health Regulators, Healthcare Providers, Payers, and Pharma Companies”. Our diverse range of healthcare products include: Health Information Exchange (HIE), Public Health Records (PHR), Australian-Refined Diagnosis Related Grouping (ARDRG), and more specifically developed to benefit the Healthcare Regulatory bodies. We also have Patient Support Programs (PSP), Prescription Index (eRx), Market Insights and Analytics, for Pharma Companies Similarly, we have Electronic Medical Records (EMR), Clinical Decision Support Systems (CDSS), Medical Rule Engines (MRE), and many other products to cater for Healthcare Providers. To fully equip the Healthcare Payers, we have Insurance Management Systems (IMS), Pharmacy Benefit Management, and Automation Solution. With a global presence in more than 40 countries, we have served over 8 million clients and patients, 2,000 pharma companies, 6,000 healthcare providers, and 100+ insurance companies. We have processed over 20 million claims. We are the trusted partner for over 900 healthcare organizations across the globe, helping them to improve the quality and efficiency of delivering care. With over 70 years of collective work experience, we have a proven track record of success in transforming the healthcare system. We are committed to building an innovative and digitalized healthcare ecosystem for all. We continue to invest in research and development to create new solutions that meet the evolving needs of the healthcare industry.


Employees

501-1,000

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