Jay Hogan

Jay Hogan has extensive work experience in technical support and customer experience roles. Jay began their career at IBM in 2007, where they served as a Team Lead and later as a Manager in the Technical Support department, supporting various software products. Jay was also named Support Integration Focal for a company acquisition. In 2015, Jay joined ProntoForms as a Manager of Technical Support, where they implemented problem management principles and developed a strategic vision for the department. In 2016, they moved to Fusebill as a Director of Customer Experience, overseeing implementation services and technical support. Currently, Jay is working at Nanometrics - Seismic Monitoring Solutions as the Technical Lead of Network Operations & Managed Support Services, where they are responsible for designing solutions and managing the team responsible for 24/7 monitoring of seismological instruments and supporting seismology clients.

Jay Hogan has pursued their education in the field of technology. Jay obtained a Diploma of Technology in Computer Engineering - Computing Science from the Algonquin College of Applied Arts and Technology. Additionally, Jay began studying Electrical Engineering at Carleton University, but did not complete their BEng degree.