Jackie Han is a seasoned technical writer and information architect at Napatech since April 2021, with a robust background in customer support and engineering. Prior to this role, Jackie served as a senior support and field application engineer at Silicom Denmark A/S, focusing on network packet capture solutions. With experience as a senior technical support engineer at Napatech, Jackie provided extensive technical guidance to customers worldwide. Previous roles include software technical support engineer at JAI A/S, database developer at IT Integrated Business Solutions, and Cobol/CICS/DB2 developer at Ibermatica. Jackie’s career began as a machine vision software engineer at JAI Ltd. Japan and included experience in web development at Samsung Yokohama Research Institute. Academic credentials include a Master’s degree in Computer Engineering and a Bachelor’s degree in Life Science from Yokohama National University and Sungshin Women's University, respectively.