Jeanne Federico

Jeanne Federico currently serves as a Senior Systems Operations Analyst at Nasdaq, starting in October 2024. Prior to this role, Jeanne worked at TDCX from April 2018 to October 2024, where responsibilities included Quality Auditing and Workflow Management as a Global Quality Analyst, serving as a Subject Matter Expert focused on Product Knowledge and Workflow Analysis, and acting as a Case Manager for Mediation and Customer Negotiations. Earlier experience includes positions as a Customer Service Representative at OPSIFY from May 2016 to December 2017 and Sutherland from April 2015 to October 2015, as well as a Corporate Specialist at Concentrix from October 2015 to February 2016.