Derek Chinich

Manager Life And Annuities Customer Care Operations at Nassau Re

Derek Chinich has a diverse range of professional experiences. Derek started their career at Vassar College, where they served as a Help Desk Supervisor and later as a Campus Patrol Supervisor. In these roles, they ensured the safety and security of the college community, coordinated student patrollers, and resolved various incidents.

After their time at Vassar College, Derek worked at Grassroots Campaigns as a Campaign Manager, leading and managing campaign initiatives. Derek then joined JK Group as a Data Entry Operator, where they handled data entry tasks.

Derek also gained valuable experience in the food industry, working as a Manager at Papa Johns from 2011 to 2013.

In 2013, Derek joined Nassau (formerly Foresters Financial), where they held various roles. Derek started as a Customer Service Representative and later became a Priority Service Representative, responsible for answering inbound calls and providing exceptional customer service. Derek then served as a Service Specialist, assisting and mentoring Customer Service Representatives to enhance service quality. Most recently, they served as the Manager of Life and Annuities Customer Care Operations, overseeing the department's management, training, quality control, and process improvement.

Overall, Derek Chinich brings a strong background in customer service, operations management, and leadership to their work experience.

Derek Chinich holds a Bachelor's degree in Political Science from Vassar College. In 2007, they attended SIT Mexico to study Grassroots Development and Social Change. In terms of additional certifications, they obtained the Underwriting Life & Health Insurance Certificate from LOMA in September 2019, the Fellow, Life Management Institute designation from LOMA in April 2017, and the Series 6 certification from the Financial Industry Regulatory Authority (FINRA) in October 2013.

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Timeline

  • Manager Life And Annuities Customer Care Operations

    July, 2020 - present

  • Service Specialist

    April, 2019

  • Priority Service Representative

    July, 2017

  • Customer Service Representative

    August, 2013

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