Dean Cousins

Dean Cousins has extensive experience in the IT and communications sector. Dean currently works as the Cloud Operations Lead at Nasstar, starting in 2022. Prior to this, they served as the Head of Managed Services at Excalibur Communications from 2018. In this role, they were responsible for managing technical platforms and systems for over 200 SME businesses.

Before joining Excalibur Communications, Dean worked as the IT Support Manager at CSI Ltd (A CSI Group Company) from 2014 to 2018. Here, they oversaw the delivery of service and operational support for high-profile organizations and implemented new technologies to improve operational efficiencies. Dean also achieved ISO certifications for the company.

Dean's earlier experience includes roles as the IT Support Team Lead at Niu Solutions, where they built and managed a team to support a major banking customer, and as a Technical IT Support Engineer at the same company. Dean also worked as an IT Support Analyst at the NHS and as a Lead Generation Sales Coordinator at Premier Concepts, where they focused on advertising for businesses. In their early career, they served as a Customer Retention Sales Adviser at CELLULAR OPERATIONS LIMITED, excelling in customer retention and generating significant revenue.

Overall, Dean Cousins has a strong background in IT support, management, and customer service roles.

Dean Cousins has a HND in Multimedia and Technology from the University of Bath, which they obtained from 2000 to 2002. Prior to that, they completed their 6th Form education with a GNVQ Advanced in Information Technology at Ridgeway School and Sixth Form College from 1998 to 2000. In terms of additional certifications, Dean obtained the ITIL v4 certification from PeopleCert in February 2023. In 2022, they received various certifications from Amazon Web Services (AWS), including AWS Partner: Accreditation (Business), AWS Partner: Accreditation (Technical), and AWS Partner: Sales Accreditation (Business). In 2021, they obtained the Microsoft 365 Fundamentals certification from Microsoft.