Melody Howard currently serves as the Business Operations Manager at Natera since September 2025. Previously, Melody held several key positions at HORNE, including Call Center Manager and Deputy Call Center Manager from March 2021 to September 2025. Prior experience includes serving as the Director of Member Services and Contact Center Consultant at MedicAlert Foundation - United States from January 2018 to January 2021, after occupying various roles there from 2004 to 2017, including VP of Call Center Operations, Director of Sales, and Sales Manager. Melody holds a Bachelor's degree in Business Administration and Management from the University of Phoenix and has received training from the College of Call Center Excellence and the Disney Institute.
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