Lanae Mass

Lanae Mass has a diverse background in customer service and hospitality, currently serving as Group Reservations Coordinator at the National Ability Center since July 2022. Prior experience includes roles as a Customer Service Specialist at Backstreet Surveillance Inc., a Bay Host at Topgolf, and a Sales Associate at Beaches Tanning Center, showcasing a strong commitment to customer satisfaction and efficient service. Additional experience includes internships in video production and social media management, as well as various positions in event coordination and hospitality, including work at DoubleTree by Hilton and Bombshell Blow Dry Bar. Lanae Mass holds a Bachelor of Applied Science in Hospitality and Tourism Management from Grand Valley State University.