National Alliance for Care at Home
Carla Phillips Smith is an accomplished professional with extensive experience in member engagement within the nonprofit sector, currently serving as Manager of Member Engagement at the National Hospice and Palliative Care Organization since May 2015. In this role, Carla manages membership services for over 125 members and conceptualizes member-only events to enhance engagement. Previous positions at NHPCO include Membership Specialist, where strategic initiatives were developed to improve performance and service delivery, and Membership Coordinator, responsible for hosting numerous webinars that significantly increased participation. Earlier in their career, Carla held legal support roles at Lerman Senter PLLC, providing administrative assistance and serving as a bilingual receptionist. Carla holds a Bachelor of Science degree in Psychology from the University of Maryland Global Campus.
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