Dhruti Kapadia

Consultant, Customer Communication Insights at National Australia Bank

Dhruti Kapadia is an experienced professional in the field of data analytics and customer communication, currently serving as a Consultant for Customer Communication Insights at National Australia Bank since March 2020. Prior roles include Senior Insights Analyst at Aimia Loyalty Solutions, and Manager of Central Analytics at Disney+ Hotstar, a leading online video streaming platform in India renowned for its extensive content and large user base. Dhruti's earlier experience also includes positions at FreeCharge.in, where Dhruti contributed as Senior Data Analyst and Assistant Manager - Central Analytics, optimizing digital payment services, and at Affinity Global Inc. as a Database Developer. Dhruti holds a Bachelor of Engineering in Information Technology from the University of Mumbai, completed in 2010.

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