Matt Dowd

Matt Dowd is a seasoned IT executive with extensive experience in IT operations and service management. Currently serving as the Senior Director of IT Operations at the National Bank of Canada since October 2020, Matt previously held key positions at CPP Investments, Rogers Communications, and RBC, where responsibilities included leading large teams, driving operational transformations, and developing enterprise strategies for technology-based business process automation. With a strong background in service desk management, data center operations, and IT governance, Matt has a proven track record in enhancing operational efficiency across major financial institutions. Educated in Physics from the University of Ottawa and holding a Master's Certificate in Enterprise Risk Management from the Schulich School of Business, Matt blends technical expertise with strategic insight.